LATE CANCELLATION/NO-SHOW POLICY

LATE CANCELLATION AND NO-SHOW POLICIES HAVE BEEN DEVELOPED FOR THE FOLLOWING REASONS:

Due to COVID-19 restrictions, we have a limited number of spots for each class. When someone has a spot reserved in a class, we expect that the member will either show up to the class or cancel early enough so someone from the wait list can take that spot.
NO-SHOWS for full classes have become an issue. A spot is being taken from someone on the wait list who could have been let into the class.
We want people to be aware of which classes they are signed up for and to remember to cancel when they know they won’t be able to attend.
Above all, we want to allow Boss Lady Fitness members the opportunity to enjoy the classes they want to attend!

CANCELLATION POLICY
All class reservations must be cancelled two (2) hours before the start of class. For classes that are held at 5:30am, please cancel by 9pm the evening before class. We know life happens, but in all fairness to those wait listed we ask that you make the cancellations according to our policy. Each member will be allowed 2 "late cancels" per month.

10-class punchcard or single class pass holders, if your reservation is not cancelled 2 hours before class start time, you will lose a class credit. If you are a monthly unlimited member you will be assessed a late cancellation fee of $7 per late cancel on your studio account. Your late-cancel fees must be paid at the end of month or your Punchpass account will be suspended and you will not be able to make future class reservations.

NO-SHOW POLICY

Members who register for a class but do not attend will be considered a

"NO- SHOW".

Each member will be allowed 1 NO-SHOW per month. After 1 NO-SHOW, there will be a $10 No-Show fee applied to your studio account for every class where you reserve a spot and do not attend. Your NO-SHOW fees must be paid at the end of the month or your Punchpass account will be suspended and you will not be able to make future class reservations.

If you have more than 2 NO-SHOWS in a seven day period, your Punchpass account will be immediately suspended and you will lose all reservations made for the remainder of the month.

If you have a sudden emergency or unforeseen circumstance within the

2-hour cancel window or reason for no-show, please contact Boss Lady Beth directly via e-mail at bossladybemidji@gmail.com or send a text message to (218) 556-1948.

Thanks for helping us make the BOSS LADY FITNESS experience the best it can be for every member during these challenging times!